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Top Customer Service Skills Every Agent Needs - Salesforce.com
Yet, over half (55%) of agents say they need better training to do their jobs. Think of customer service skills as the intersection of knowledge and ability. To meet expectations today, what are the skills every customer service representative needs? Soft customer service skills While product knowledge will always be important, soft skills — or interpersonal skills — are equally …
Design Thinking Is Apple's Success Mantra | Great Learning
23/08/2020 · — Steve Jobs. Steve Jobs returned to Apple in 1997, and he changed the vision of Apple by applying design thinking principles. The same strategy is being practiced by the brand even today. Although Jobs isn’t with us today, he has founded one of the most successful companies and is currently valued at close to $2 trillion as of August 2020.
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